Services Offered By GSS America

October 21st, 2009

GSS America is a SEI CMMi Level 3 organization, which specializes in providing strategic solutions in the collaborative enterprise space. We are a public company, with a presence in North America, India, the Middle East and Asia Pacific. Our services encompass various enterprise collaboration activities in Web 2.0, Service Oriented Architecture, Software as a Service (SAAS), Business Process Management (BPM) and IT Optimization and Management. We are an organization driven by core values and are committed to our customers and shareholders to provide cutting edge excellence in service delivery and techno business applications.

GSS America service offerings cover a wide domain of technologies in the IT resource and cost optimization space. Our key differentiator remains excellence and advocacy in using industry best practices to implement high-end business computing solutions across various verticals. Our competencies lie in:
 

PORTAL AND CONTENT MANAGEMENT

  
The ability to access and share a wide array of content is critical to high performance and maintaining operational excellence in all business units. A successful portal and content management system dynamically aggregates content and applications to provide different levels of user access to the information they need.

Organizations need to govern, view, manage and store all types of data in a seamless synergistic manner. GSS America’s approach to information management, therefore, takes into consideration the need to manage not only structured but semi and unstructured data for an enterprise-wide content based solution.

GSS America helps its clients streamline their business operations and reshape how their employees work and obtain value from content in all its formats and conceptual levels. Our PCM services range from strategy formation to concept delivery, helping organizations manage information of every kind. Our services also lead to cost savings, better service and increased insight by making enterprise information and applications available in real time to employees and customers.

We have highly knowledgeable and dedicated PCM teams, who have implemented many PCM projects. GSS America provides strict content security and access controls, and acts in accord with various industry standards and regulations.
 

INFRASTRUCTURE MANAGEMENT SERVICES (IMS)

  
In today’s extremely volatile business environment, enterprises face significant challenges in scaling and managing their global IT infrastructure. To meet these challenges, GSS America offers focused solutions in core infrastructure areas for building and managing the enterprise IT infrastructure, comprising end-to-end services in datacenter management, network management operations and remote infrastructure support. GSS America’s domain expertise spans a diverse set of systems and technologies within an organization’s enterprise IT infrastructure.

Enterprises can achieve cost efficiencies and accelerated time-to-delivery by leveraging GSS America’s robust global delivery model, proven methodologies, standardized tools and mature processes for enterprise infrastructure management services (IMS). We offer focused solutions in core infrastructure areas and leverages proven IT infrastructure assessment tools and methodologies to design solutions that are closely aligned to the client’s business strategy.
 

STORAGE

  
Coming to grips with the ever increasing torrent of data is still the greatest challenge as far as storage is concerned. This statement no longer applies only to major customers and their data centers, but also affects medium and small businesses.

At GSS America, our team of data storage experts assists customers in developing a storage solution that suits them from a variety of established and new technologies. We have a comprehensive portfolio of top class network storage and cloud storage services. The way in which we monitor technology helps us make the right choices. We have developed strategic partnerships with technology leaders in storage. We integrate their best practices in storage solutions and provide the appropriate services.

We help our clients to gain control over their storage requirements by deploying solutions such as:

  • Storage infrastructure assessment
  • Storage consolidation
  • Storage backup and recovery
  • Data archiving and compliance
  • Storage management

 

VIRTUALIZATION

  
Virtualization is an emerging trend in the enterprise landscape that focuses on providing a common infrastructure for managing a complex service ecosystem. At GSS America, we view our Virtualization initiatives at a holistic level by realigning service value to the end users by increasing productivity through stable and cost effective operations.

By deploying strategic Virtualization and infrastructure consolidation techniques, we have significantly reduced the risks associated with project implementation and cost overruns.

Leveraging both onsite and offsite resources, GSS America provides a compelling convergence of competence and affordability. The services use top of the line consolidation methodologies, crafted through our extensive experience in designing and managing virtualized environments. This ensures consistency and inspires greater accountability in managing large scale, mission critical engagements.
 

BUSINESS SERVICE MANAGEMENT (BSM)

  
Business Service Management (BSM) is a strategy to combat network downtimes and enhance enterprise wide network and performance. BSM is aimed at helping network professionals prioritize IT projects and address their fixes based on policies that align IT with business goals, processes and services.

With BSM strategies from GSS America, technologies and processes are executed efficiently to deliver new services that create more business value while supporting existing services at a lower cost.

Organizations around the world and in every industry are using BSM to reduce the cost of running IT, increase business impact, improve quality of service, manage risk, and provide transparency to business stakeholders. GSS America utilizes BSM to assist customers to:

  • Simplify and apply standard processes across the IT organization
  • Use automation to get work done more efficiently across mainframe and distributed environments
  • Plan, manage, and execute projects and activities based on business priorities
  • Make better, fact-based decisions
  • Eliminate equipment redundancy and network latencies
  • Apply an enterprise wide cost effective operating model

 

BUSINESS PROCESS MANAGEMENT (BPM)

  
Business Process Management (BPM) is a methodology to align technical competency, operational excellence and business agility across all business units of an organization. BPM helps companies preserve capital, identify threats, minimize risks, streamline processes and even transform businesses.

With the internet growing rapidly as a tool for companies to hyperconnect to each other, the need to streamline constant process changes came to the forefront. Also, with decreasing revision cycle times, business leaders took help of GSS America’s BPM practice to infuse more visibility into their business process, fix bottlenecks and find the root cause of process errors.

GSS America’s Business Process Management practice helps IT organizations plan and implement business process automation that contributes to high performance by transforming business processes and optimizing service delivery. We help our customers by:

  • Assessing readiness
  • Laying the groundwork to launch a BPM initiative
  • Understanding critical success factors
  • Performing a BPM quality assurance
  • Upgrading and migrating to a more agile and innovative BPM based solution

BPM is GSS America’s strategic arm of true business transformation for high performance.
 

DATACENTER CONSOLIDATION AND MANAGEMENT

  
GSS America works with customers, alliance partners and service providers to offer solutions that allow network and application teams to plan and execute data center consolidation initiatives. We understand that successful data consolidation projects require intelligent technology deployment to avoid the under- and over-provisioning of resources that risk end user performance and investment.

Our data center experts establish baselines; introduce more visibility into server virtualization, optimize load balancing impacts, and optimize enterprise wide network resources.

The key benefits of using GSS America’s Datacenter Consolidation and Management strategies are:

  • Non disruptive datacenter migration
  • Efficient datacenter use with server and storage consolidation
  • Management efficiency and cost savings through better asset consolidation
  • Lower Total Cost of Ownership (TCO)
  • Energy efficiency

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